Cancellations Policy

Cancellation Policy

Thank you for shopping with us at [Your Store Name]! We understand that sometimes plans change, and you may need to cancel your order. Please read our Cancellation Policy carefully to understand how to manage your order cancellation.

1. Cancellation Window

We want to make your shopping experience as smooth as possible. If you wish to cancel your order, you may do so within 1 hour of placing it. Once the order is processed or shipped, cancellations will no longer be possible.

2. How to Cancel an Order

To cancel an order, please contact our customer support team as soon as possible. You can reach us by:

Please include your order number and any relevant details to help us quickly locate your order. If your order is still within the cancellation window, we will proceed with the cancellation.

3. Order Status

  • Pending Orders: If your order is still in the "pending" or "processing" stage, we can cancel it without any issues.

  • Shipped Orders: Once your order has been shipped, we can no longer cancel it. However, you can return the product in accordance with our Return Policy once it arrives.

4. Refund Process

If your cancellation request is accepted, a full refund will be processed to the original payment method. Refunds usually take 5-7 business days to appear in your account, depending on your payment provider.

5. Can I Change My Order?

Once an order has been placed, it cannot be modified. If you need to change any details (such as shipping address or products), you will need to cancel the original order and place a new one.

6. Sales or Promotional Orders

If your order was placed during a sale or promotion, you are still entitled to cancel it within the allowed time frame. The same refund and cancellation process applies.

7. Exceptions to the Cancellation Policy

In rare cases, certain products may be non-cancellable due to their nature (such as custom or limited-edition items). If you have any concerns or questions about whether your order falls under these exceptions, please contact us directly for assistance.

8. Contact Us

If you need to cancel your order or have any questions regarding this policy, please don’t hesitate to contact our customer support team:

We strive to ensure every customer has a positive experience with us and are happy to assist you with any cancellations.